Browsing IPADA Conference Proceedings by Subject "Performance Management Systems and Service delivery"

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Implications of Performance Management System on Service Delivery in the South African Post Office: A Case of the North East Region

Khotsa, K. C. (International Conference on Public Administration and Development Alternatives (IPADA), 2018)

This article argues that mail volumes and drop-in profit margins is becoming a challenge in the world and the South African Post Office in particular. In South Africa, statistics conclusively shows that the postal service ...