Show simple item record

dc.contributor.advisor Rachidi, M.F. Tjebana, Mamokgage, Papiki
dc.contributor.other Mokoena, S. K. 2021-07-29T08:49:45Z 2021-07-29T08:49:45Z 2020
dc.description Thesis (MPA.) -- University of Limpopo, 2020 en_US
dc.description.abstract The Low-cost housing delivery programme was launched at the dawn of democracy under the negotiated housing policy in year 1994 with the aim of addressing the backlog in housing provisioning. The programme was also meant to address the past injustices. The democratic government launched Batho Pele Principles in the year 1997 as a framework within which public services would be provided. The purpose of the study was to evaluate the impact of adherence to Batho Pele Principles in the provisioning of low-cost housing services by the Cooperative Governance Human Settlements and Traditional Affairs Department in Limpopo Province.The qualitative research methods were applied to generate data relevant for the study. The study involved the reviewing of secondary data available in the department in the form of Annual performance plans, Annual performance reports, Service delivery improvement plan, Service standards, Citizens’ report and minutes taken during departmental self-evaluation meetings. The findings reveal that CoGHSTA underperformed on delivery of low-cost houses targets for three consecutive years. The underperformance was attributed to protracted procurement of service providers and non-approval of application forms due to insufficient/irrelevant information provided by the applicants. Inadequate consultation and involvement of beneficiaries prior to and during the implementation of low-cost housing projects appeared to be a major issue of concern. The adherence to Batho Pele Principles was not adequately implemented. The study recommends that enhancement of housing consumer education will help a great deal in reducing the number of application forms with insufficient/irrelevant information being submitted for processing. The appointment of service providers during the year preceding the implementation year would provide ample time for planning. en_US
dc.format.extent v, 74 leaves en_US
dc.language.iso en en_US
dc.relation.requires PDF en_US
dc.subject Housing delivery en_US
dc.subject Batho pele principles en_US
dc.subject Democratic government en_US
dc.subject Low-cost en_US
dc.subject.lcsh Public services en_US
dc.subject.lcsh Housing -- South Africa -- Limpopo en_US
dc.title Impact evaluation of Batho-Pele Principles in delivery of housing services : a case study of CoGHSTA in Limpopo Province en_US
dc.type Thesis en_US

Files in this item

This item appears in the following Collection(s)

Show simple item record

Search ULSpace


My Account