Abstract:
Background: The novel coronavirus (COVID-19) epidemic has invaded health systems
throughout the world. The study findings present many difficulties for healthcare
practitioners. This study summarizes the studies that came out during the first year of
the pandemic.
Purpose: To determine the experience of the healthcare workers on the delivery of
healthcare service during the COVID-19 pandemic in clinics sub-district A, city of
Johannesburg municipality Gauteng province.
Study method: A qualitative, phenomenological, descriptive, and contextual design
was applied to explore and describe the experiences of healthcare workers on the
delivery of healthcare services during the COVID-19 pandemic in clinics sub-district A,
city of Johannesburg municipality Gauteng province. A purposive and convenient, the
non-probability sampling method was used to select 24 healthcare workers, two doctors
and 22 nurses. Data collection was completed with an unstructured interview that lasted
between 25 and 40 minutes. Data were analyzed using Techs’ open coding method of
qualitative data analysis.
Results: The following themes emerged: Diverse experiences of the healthcare workers
when delivering service during the COVID-19 pandemic, diverse experience regarding
support systems when providing health services during the COVID-19 pandemic,
challenges regarding the provision of care during the COVID-19 pandemic and
suggestions on how to improve the service provision during COVID-19 pandemic.
Conclusion: The COVID-19 pandemic has put a significant strain on healthcare
systems around the world, including South Africa. COVID-19 pandemic demanded
healthcare workers to be resilience when providing service delivery, according to
interviews with healthcare workers in Johannesburg. The study's results will be
presented to the Gauteng health department and nurses. The study has examined the
necessary intervention and support of healthcare workers to improve patient care. It will
also provide policymakers with robust data to inform urgent decision-making regarding
8
workforce protection, support, and sustainability.
