The paradoxical effects of being a cost centre manager at a public hospital in Limpopo Province, South Africa

Abstract

The purpose of this study was to determine the effects of being a cost centre manager at a public hospital in Limpopo Province, South Africa. A qualitative, descriptive, exploratory and contextual research design was used. Purposive sampling was used to include 9 cost centre managers who participated in a focus group interview until data saturation was reached. Data were analysed qualitatively using Tesch’s open coding method. The findings revealed that there are paradoxical experiences about being a cost centre manager creating “suffering” on multiple levels and there is an empowering potential of being a cost centre manager resulting in personal and professional growth (values). It was recommended that an effective transparent procurement system should be implemented and all stakeholders involved should be informed about the process. Top management should promote healthy interpersonal relationships by providing managerial support and resources for the Cost Centre Managers (CCMs) to carry out their duties effectively and efficiently.