Examining lack of service delivery at the City of Mbombela Local Municipality due to capacity building challenges

Abstract

Mpumalanga Province has witnessed service delivery unrest and protests that destroyed the public infrastructure. There is thus an immediate need to conduct the study - to contribute to the body of knowledge, and to assist the concerned city under review. The service delivery challenges in the municipality are just a drop in the ocean, among the major problems in the sphere of the local government. Communities expect service delivery from their municipalities. Mpumalanga Province has witnessed unrest and protests, due to poor service delivery. The City of Mbombela is no exception.

This study aims to examine the lack of service delivery to develop the communities in the Mbombela municipality due to shortage of capacity. The study assesses the strategies used in capacity building to improve service delivery. A qualitative research method is used to collect data. A sample of 15 respondents were interviewed using semi-structured interviews.

The finding shows that the Mbombela Municipality has been playing a vital role in the provision of basic services to the local communities. However, the municipality faces several challenges related to service delivery, especially insufficient funds, corruption and political interference. The finding also highlights that the municipality lacks proper capacity building strategies for enhancing service delivery. The study recommends that mitigation measures could address these capacity-building challenges. These include enhancing recruitment, spending money wisely, avoiding politics and implementing strategies.

Key words: Capacity building, service delivery, Mbombela Local Municipality