Performance management as a tool for service delivery in the Mbombela Local Municipality : a case study in Mpumalanga Province

Abstract

This study was undertaken with the purpose of investigating the implementation of performance management in the Mbombela Local Municipality. This is a quantitative case study. The objective is to assess how Performance Management is implemented and used as a developmental tool to ensure and speed up service delivery in the municipality. Purposive and random sampling has been used to collect data and SPSS was applied to analyze data. The research revealed that Performance Management has not been implemented at all levels of employment. The study recommended that Performance Management should be implemented at all levels of employment and feedback should be given to employees promptly in order to improve their performance. In-service training is offered to employees to improve their performance and bring about understanding of their appraisal system. All employees must be motivated, trained and encouraged to share the same norms, values and organization objectives. The Municipal Manager should be the engine in terms of ensuring that Performance Management is implemented throughout the municipality to ensure quick service delivery to the committees