Determinants of mobile technology adoption for the improvement of supply chains of small and medium enterprises

Abstract

The purpose of this study is to investigate the factors influencing the use of mobile technology in SMEs for the improvement of the supply chain. The study uses the Technology Acceptance Model (TAM) and Technology Readiness Index (TRI) as theories. This study has four objectives: (1) To identify the determinants of the use of mobile technology in supply chains of SMEs, (2) To determine the level of adoption of mobile technology in the supply chain of SMEs, (3)To determine the relationships between determinants of the use of mobile technology and the adoption of mobile technology in the supply chain of SMEs, and (4) To determine the relationship between mobile technology adoption and supply chain performance. The study uses a quantitative approach. Exploratory and correlation research is used to determine the determinants of adoption of mobile technology. The study population are SMEs in Polokwane Local Municipality. A sample of 122 is used and aself administered questionnaire is used to collect primary data. Data analysis is carried out utilising SPSS version 27. A Cronbach alpha test is carried out to measure the internal reliability of the research instrument. The results show that there are positive relationships between determinants of the use of mobile technology and the adoption of mobile technology in the supply chain of SMEs and that there is a positive relationship between mobile technology adoption and supply chain performance. It is recommended to businesses to take into consideration the determinants of mobile technology adoptionin attempting to improve their supply chain performance and to adopt the mobile technology to enhance productivity and the processes of supply chain for those who have not adopted it. The research contributes to the knowledge about the factors influencing the use of mobile technology in SMEs for the improvement of supply chains