Abstract:
Service Delivery in South Africa has been one of the critical concerns of the
government lately. The departments have been unable to meet the targets as set
in the major policies and strategies such as AsGISA, Millenium Goals of SA and
other documents. The provision of basic services such as water, sanitation,
housing, health and poverty as a whole were key to those service deliver plans.
In spite of many attempts by different spheres of government, to deal with the
problem, this proved to be failure. Issues such as poor interpretation of policies,
corruption, maladministration of resources, lack of coordination and aligned
programmes as well as lack of skills and monitoring by officials were to be dealt
with in length in order to curb the problems of service delivery.
The department of Cooperative Governance and Traditional Affairs came up with
measures to speed up the process of delivering quality services to the
communities of South Africa. This Turnaround Strategy was introduced in
December 2009 and will hopefully deal with such problems. This is testimony to
many protests by different residents in South Africa who are frustrated and in
need of response by the government promises.
This study attempts to outline the problems facing the development of human
settlements in South Africa. This reveals that such service delivery problems are
not unique and specific to individual settlement but are similar in all respects.
Recommendations thereof may be specific and assist in the rapid finalisation of
service delivery in Protea South.
The contribution to be made by study will ensure that there will be no more
protests and that each sector will have a better understanding of the other
sectors.
