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dc.contributor.advisor Phago, K. G. Munyai, Thinavhuyo Esther 2018-10-29T09:18:35Z 2018-10-29T09:18:35Z 2017
dc.description Thesis (MPA.) -- University of Limpopo, 2017 en_US
dc.description.abstract The purpose of the research was to examine if the implementation of customer care has any effect on service delivery at Thulamela Local Municipality. Specifically the study focused on four main aspects, namely:to determine the effects of implementing customer care to enhance service delivery at Thulamela Local Municipality; to analyse the effects of enhancing customer care through quality service delivery; to investigate mechanisms of improving customer care through public relations; to explore the effect of implementing Batho-Pele principles in promoting customer care. The study used qualitative interviews to collect data from respondents. The study revealed that there was a relationship between customer care and service delivery and where customer care prevailed service delivery improved. The findings also strongly indicated that through public relations and the implementation of Batho-Pele principles, customer care can be enhanced and consequently quality service delivery. The study recommended that tools and systems should be developed that would motivate municipal employees to implement customer care. Training of municipal employees with regard to customer care was also emphasized. It was further recommended that the leadership at Thulamela Local Municipality should be morally sound for subordinates to follow. en_US
dc.format.extent viii, 75 leaves en_US
dc.language.iso en en_US
dc.relation.requires PDF en_US
dc.subject Customer Care implementation en_US
dc.subject Thulamela Local Municipality en_US
dc.subject.lcsh Customer relations en_US
dc.subject.lcsh Customer services en_US
dc.title Examining the implementation of customer care as a strategy of enhancing service : a case study of Thulamela Local Municipality, Limpopo, South Africa en_US
dc.type Thesis en_US

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