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dc.contributor.advisor Ganda, F. Mutoti, Nthambeleni Wilson 2019-12-12T10:19:07Z 2019-12-12T10:19:07Z 2019
dc.description Thesis (MPAM.) -- University of Limpopo, 2019 en_US
dc.description.abstract The purpose of this study was to investigate municipal-citizen communication channels of the Thulamela Local Municipality, and their implications on service delivery. The study adopted a mixed method, qualitative-quantitative sequential approach. Qualitative data was sourced from key-informants comprised of community leaders, Ward Committee members, and a Community Development Workers. Quantitative data was sourced from ordinary community members of Dumasi village. Semi-structured interviews and questionnaires were used as data collection tools for both the qualitative and quantitative phases. Thematic Content Analysis was used to analyse the qualitative data. Data analysis for the quantitative data was conducted using Cronbach’s Alpha, t-test and ANOVA test. The findings from both studies revealed that respondents perceived Thulamela Municipality’s communication channels to be ineffective. Community members’ reluctance to attend community meetings and lack of proper feedback were identified as the main causes. The findings further revealed that ineffectiveness of the communication channels leads to an increase in the number of community service delivery protests. Several suggestions are made resulting from the findings of this study. These include the designing and implementation of context-specific, municipal-citizen communication channels, in consultation with local communities. en_US
dc.format.extent viii, 108 leaves en_US
dc.language.iso en en_US
dc.relation.requires Adobe Acrobat Reader en_US
dc.subject Community members en_US
dc.subject Service delivery en_US
dc.subject Local government en_US
dc.subject Communication en_US
dc.subject Rural communities en_US
dc.subject.lcsh Communication in public administration -- South Africa -- Limpopo en_US
dc.subject.lcsh Municipal government -- South Africa -- Limpopo en_US
dc.subject.lcsh Local government -- South Africa -- Limpopo en_US
dc.title Exploring municipal-citizen communication channels of the Thulamela Local Municipality of the Limpopo Province, and their implications on service delivery en_US
dc.type Thesis en_US

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