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dc.contributor.advisor Phago, K. G. Mosehla, Lesiba Gift
dc.contributor.other Moyo, T. 2022-09-09T09:39:50Z 2022-09-09T09:39:50Z 2022
dc.description Thesis (MPA.) -- University of Limpopo, 2022 en_US
dc.description.abstract Policy development and management remains the subject of boardrooms and societal preoccupation. This is precisely because policies are a vehicle for customer service and service delivery. For any product or service that is produced or consumed or used, there must be certain standard operating procedures, processes, and protocols generated and developed to produce or deliver that product or service to the users (consumers) who are mainly the people. Therefore, policy implementation is the framework that guides processes and procedures to deliver services and products to the people. Thus, this study focuses on the policy implementation process. The aim of the study was to investigate public policy implementation, with a focus on the indigent policy in a local municipality. A qualitative study was undertaken to investigate implementing the indigent policy in the Greater Tzaneen Local Municipality, hereafter referred to as the Greater Tzaneen Municipality. A non-probability sample frame was used where purposive samples were drawn from among municipal administrators (staff), ward committee members, community development workers, politicians (Councillors), indigent beneficiaries, and ordinary community members of the Greater Tzaneen Municipality. Data was collected using semi-structured open-ended question interview guide. In-depth, face-to-face (one-on-one) and telephonic interviews were conducted with the director responsible for finance and the councillor responsible for the social cluster portfolio in the Greater Tzaneen Municipality respectively. Focus group discussions including the officers (staff) responsible for the management and delivery of the indigent services in the Greater Tzaneen, the ward committee members, the community development workers (six), the ward councillors (six), community members and the indigents (six) of the Greater Tzaneen Municipality were also conducted. The participants were organised into Groups A, B, and C for efficient data management. There was a total complement of 20 participants and respondents. This study used the 5C Protocol plus the sixth C, hereinafter also referred to as the Protocol, to investigate implementing the indigent policy in the Greater Tzaneen Municipality. Findings and recommendations deduced from the study mainly highlight the positive or negative outcomes of compliance, namely, lack of capacity to measure water and sanitation in rural areas; policy content well designed and packaged; context variable still needs more attention to cite but a few en_US
dc.format.extent xx, 210 leaves en_US
dc.language.iso en en_US
dc.relation.requires PDF en_US
dc.subject Policy development en_US
dc.subject Customer service en_US
dc.subject Products en_US
dc.subject Consumers en_US
dc.subject.lcsh Customer services en_US
dc.subject.lcsh Community development -- South Africa -- Limpopo en_US
dc.subject.lcsh Economic development -- South Africa -- Limpopo en_US
dc.subject.lcsh Customer services -- Management en_US
dc.title The implementation of the indigent policy in the Greater Tzaneen Municipality in Limpopo Province, South Africa en_US
dc.type Thesis en_US

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